Terms & Conditions

ONLINE

You can return any unused Product to us in its original condition for a refund within 14 days of delivery to you. If the product is returned to us in a condition that is not resalable a refund will not be issued.

In the event that a delivered product is faulty or damaged, we will exchange it or provide you with a refund, as long as we are notified of the product's fault within 14 days of it being delivered to you.

If you wish to return a Product after it has been delivered, you will be responsible for returning the Product to us at your cost.

 

INSTORE

20% re-stocking charge applies to all returns. 

All Electrical items are non-returnable. Faulty parts must have a manufacturer's report.

Gas Spares must be fitted by a Registered Engineer.

Special Order items are non-returnable and payable in full prior to order. All Returns must be made within 30 days from invoice.