Shipping policy
Effective Date: 4/8/2023
1. Shipping Methods and Times
1.1. We offer shipping services within the United Kingdom, and in some cases, we may provide international shipping to select countries. The available shipping methods and estimated delivery times will be displayed during the checkout process.
1.2. The estimated delivery times provided during checkout are based on standard shipping and may vary depending on the delivery address, shipping method, and other factors beyond our control.
1.3. Please note that delivery times do not include order processing time. We strive to process and ship orders as quickly as possible, typically within 1 business day from the date of order placement, subject to product availability and payment verification.
2. Shipping Charges
2.1. Shipping charges are calculated based on the shipping method selected, the delivery address, the size and weight of the items, and any applicable promotions or discounts.
2.2. Shipping charges will be clearly displayed during the checkout process before you finalize your order.
2.3. Orders may be eligible for free shipping promotions, subject to meeting specific criteria, such as minimum order value or destination.
3. Tracking and Delivery Confirmation
3.1. Once your order is shipped, you will receive a shipping confirmation email containing the tracking details. You can use the provided tracking information to monitor the status and estimated delivery date of your shipment.
3.2. We work with reputable shipping carriers to ensure reliable and timely deliveries. However, please note that tracking information may take some time to become available or may be subject to occasional delays in updating.
3.3. If you have any concerns about your shipment's status, you can contact our customer support team for assistance.
4. Delivery Address
4.1. It is your responsibility to provide accurate and complete delivery address details during the checkout process. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by you.
4.2. If you need to change the delivery address after placing an order, please contact our customer support team as soon as possible. We will make every effort to accommodate address changes, but we cannot guarantee that changes can be made once the order has been processed for shipping.
5. Delivery Attempts and Receiving Your Order
5.1. For standard shipping methods, delivery will typically be attempted once. If no one is available to receive the package, the carrier may leave a delivery notification, and you may need to arrange for a redelivery or pickup at a local delivery depot.
5.2. For signature-required deliveries or high-value orders, someone will need to be present at the delivery address to sign for the package.
5.3. Please inspect the delivered package for any signs of damage before accepting it. If you notice any damage to the package or its contents, please document it with the delivery driver and contact our customer support team immediately.
6. International Shipping
6.1. For international shipping, additional customs duties, taxes, and fees may be imposed by the destination country's customs authorities. These charges are the recipient's responsibility, and we have no control over or liability for any customs-related fees.
6.2. International shipping times may vary significantly depending on the destination country's customs clearance process and other factors beyond our control.
7. Contact Us
If you have any questions, concerns, or requests regarding our Shipping Policy or shipping-related matters, please contact us at:
Gasworld Parts UK Ltd
82 St Elmo Road, Shepherds Bush, London, W12 9DX
email: online@gasworldparts.com
Thank you for shopping with Gasworld Parts. We are committed to providing reliable and efficient shipping services to ensure your order reaches you in a timely manner and in excellent condition.